Food Safety Policy

Effective Date: July 2026

This Food Storage & Safety Policy applies to all Shelf-Stable Freeze-and-Eat Pops sold through andegls.com.

At Andegls, we are committed to providing quality products and helping customers maintain product freshness, safety, and the best possible enjoyment experience. This policy provides important information regarding product handling, storage, preparation, and food safety practices.

1. Product Quality Commitment

Our Shelf-Stable Freeze-and-Eat Pops are produced using carefully selected ingredients and controlled manufacturing processes designed to maintain product quality, flavor, and consistency.

We work with qualified food production and packaging partners that follow established food safety practices and quality control procedures.

Before products are packaged and distributed, appropriate quality checks are performed to help ensure that products meet applicable standards for safety, quality, and product integrity.

2. Storage Instructions After Delivery

Andegls products are shipped and delivered at room temperature. Refrigeration or freezing is not required during transportation.

After receiving your order, please follow the storage instructions below:

Before Freezing

• Keep unopened products in a cool, dry place away from direct sunlight, excessive heat, moisture, and strong odors.
• Store products according to the instructions provided on the package.
• Avoid exposing products to extreme temperature conditions for extended periods.

Freezing Preparation

After receiving your package:

• Place the freeze-and-eat pops directly into your freezer.
• Allow sufficient time for the products to freeze completely before consumption.
• Keep frozen products stored properly until ready to enjoy.

After Opening

Once a product package has been opened:

• Follow the package instructions for storage and handling.
• Keep any remaining product properly protected from contamination.
• Consume within the recommended period to maintain the best taste and quality.

3. Food Safety Guidelines

Product Inspection Before Consumption

Before consuming the product, please check:

• Packaging condition
• Product appearance
• Product smell
• Any signs of damage, leakage, or contamination

Do not consume products if the packaging is damaged, the product appears abnormal, or there are signs of spoilage.

Proper Product Use

Our products are intended for human consumption only.

Please:

• Follow the preparation instructions provided.
• Freeze the product before eating.
• Do not use the product for purposes other than food consumption.

Special Consumer Reminder

Certain individuals, including:

• Young children
• Pregnant individuals
• Elderly individuals
• People with dietary restrictions or food sensitivities

should consume products according to their personal dietary needs and consider consulting a healthcare professional when necessary.

Allergy Information

Please carefully review ingredient information and our Allergen Warning before consumption.

Individuals with known food allergies or sensitivities should confirm product suitability before consuming.

4. Product Shelf Life Information

The recommended shelf life and relevant product information are provided on the product packaging.

To maintain product quality:

• Follow all storage instructions.
• Keep products properly stored after delivery.
• Consume products within the recommended period.

Products should not be consumed if they are:

• Expired
• Damaged
• Abnormally colored
• Showing signs of spoilage
• Developing an unusual odor or appearance

5. Damaged or Quality Issue Handling

If you receive products that are damaged, defective, leaking, or have quality issues caused by shipping or production problems, please contact our customer support team within 48 hours of delivery.

To help us review your request, please provide:

• Order number
• Photos or videos showing the product issue
• Photos of the package and shipping label
• Description of the problem

After reviewing the information provided, we will determine the appropriate solution, which may include a refund or replacement according to our Return & Refund Policy.

6. Customer Responsibility

Customers are responsible for:

• Following product storage instructions.
• Freezing products after delivery before consumption.
• Checking ingredient information before eating.
• Properly handling products after receipt.

Andegls is not responsible for quality issues, food safety concerns, or adverse effects caused by:

• Improper storage after delivery
• Failure to follow preparation instructions
• Consumption of expired products
• Individual allergies, sensitivities, or personal dietary conditions unrelated to product quality

7. Policy Updates

We reserve the right to update or modify this Food Storage & Safety Policy based on changes in product information, food safety practices, business operations, or applicable regulations.

Any updates will be posted on this page with the revised Effective Date. Continued purchase or use of Andegls products indicates acceptance of the updated policy.

8. Contact Us

If you have questions regarding product storage, preparation, safety, or quality, please contact us:

Andegls

Business Address:
1914 Eagle Dr
Morris, IL 60450
United States

Phone:
+1 (815) 710-0469

Email:
[email protected]

Our customer support team will be happy to assist you with any product-related questions.