Return policy

Effective Date: July 2026

This Return & Refund Policy applies to all Shelf-Stable Freeze-and-Eat Pops and other food products purchased through andegls.com.

Because our products are food items, we have established specific return, refund, and replacement guidelines to ensure product safety and customer satisfaction. By placing an order with Andegls, you acknowledge and agree to the terms outlined below.

1. General Return Policy

Due to food safety considerations, we are unable to accept returns of food products that have been:

• Opened
• Consumed
• Partially used
• Damaged due to improper storage or handling after delivery

We also do not accept returns or refunds for:

• Personal taste preferences
• Dislike of a flavor
• Change of mind after purchase
• Incorrect expectations regarding product taste or texture

Customers are encouraged to review product descriptions, ingredients, and preparation instructions before placing an order.

2. Eligible Refund & Replacement Situations

We accept refund or replacement requests only for valid product issues, including:

• Products damaged during shipping
• Packages received with severe crushing or leakage
• Products with visible defects upon arrival
• Incorrect items received
• Missing items from an order
• Products that arrive in an unacceptable condition due to transportation issues

Each request will be reviewed individually based on the information and evidence provided.

3. Required Evidence

To help us quickly evaluate your request, please contact us within 48 hours after delivery and provide:

• Order number
• Customer name and contact information
• Clear photos of the shipping package and shipping label
• Photos or videos showing the product issue
• Description of the problem

For damaged or defective products, clear visual evidence is required before we can approve a refund or replacement.

Requests submitted without sufficient information may result in delays or may not be approved.

4. Refund Process

To request a refund:

1. Contact our customer support team at [email protected].
2. Provide your order details and required supporting evidence.
3. Our team will review your request within 2–3 business days.
4. Once approved, we will process your refund according to the approved solution.

Approved refunds will be issued to the original payment method used for the purchase.

Please note that payment providers may require additional processing time. Refunds typically appear within 7–10 business days after processing, depending on your bank or payment provider.

5. Replacement & Exchange Policy

If your order qualifies for a replacement due to damaged, defective, or incorrect products, we may provide a replacement shipment at no additional product cost.

Replacement requests are subject to:

• Product availability
• Verification of the reported issue
• Submission of required evidence

Once a replacement is approved:

• We will arrange shipment of the replacement item within 3–5 business days.
• A new tracking number will be provided when available.

For approved replacement cases caused by our error or shipping damage, customers will not be charged additional replacement fees.

6. Restocking & Replacement Fees

Because our products are food items, we generally do not accept standard returns or exchanges.

If a return or replacement is approved under special circumstances that are not caused by product defects, shipping damage, or an error on our part:

• The customer may be responsible for return shipping costs.
• A reasonable handling or restocking fee may apply depending on the situation.
• Any applicable fees will be communicated and agreed upon before processing.

7. Shipping & Customer Responsibility

Customers are responsible for providing accurate shipping information at checkout.

Andegls is not responsible for issues caused by:

• Incorrect or incomplete addresses
• Failure to receive a package
• Customer refusal of delivery
• Delayed collection of delivered packages
• Improper storage after delivery

Our Shelf-Stable Freeze-and-Eat Pops are shipped at room temperature. Customers must follow the provided instructions and place products in the freezer after delivery before consumption.

8. Order Cancellation

If you need to cancel an order, please contact us as soon as possible.

Cancellation requests can only be accepted before the order has entered the shipping process. Once an order has been shipped, cancellation requests cannot be guaranteed and will be handled according to this Return & Refund Policy.

9. Policy Updates

We reserve the right to update or modify this Return & Refund Policy at any time due to changes in business operations, product handling procedures, or applicable requirements.

Any updates will be posted on this page with the revised Effective Date. Continued use of our website indicates acceptance of the updated policy.

10. Contact Us

If you have any questions regarding returns, refunds, replacements, or after-sales support, please contact us:

Andegls

Business Address:
1914 Eagle Dr
Morris, IL 60450
United States

Phone:
+1 (815) 710-0469

Email:
[email protected]

Our customer support team will review your request and provide assistance as quickly as possible.